Shipping & Order Timeline Overview
- Order Submission Deadline: Purchases made before 5:00 PM (GMT-4) are queued for processing on the same business day.
- Preparation Stage: Each order enters a handling phase lasting between 0–2 business days (Monday to Friday). During peak activity or unexpected workload increases, this timeframe may extend slightly.
- Delivery Window: Once shipped, parcels typically arrive within 4–8 business days on weekdays. Delivery times may vary depending on location, carrier conditions, or external disruptions.
- Shipping Cost: All orders within the United States qualify for complimentary shipping, regardless of order size or value.
Shipping Partners
To ensure dependable nationwide delivery, we work with trusted third-party carriers including UPS, USPS, and FedEx. Depending on the destination, package size, and logistics conditions, your order may be handed to any of these carriers for final delivery. Once your order is shipped, tracking details will be provided so you can follow the shipment through the assigned carrier’s system.
Processing & Fulfillment Flow
After an order is placed, a confirmation message is sent automatically to acknowledge receipt. The order then moves into preparation, which usually takes 0–2 business days. Once the package is ready and handed to the carrier, a tracking link is provided so you can monitor its journey.
After dispatch, transit time generally falls within 4–8 business days, though actual delivery may shift based on courier operations, destination distance, or logistical factors outside our control.
We include free delivery across all U.S. locations on every order, with no minimum purchase requirement.
Late or Delayed Shipments
If your order has not arrived within the expected timeframe, we recommend first checking your tracking details and allowing an additional 2 business days for updates, as carrier scans can sometimes be delayed.
If the package still has not been delivered after this extension, please reach out to us at support@duzam.com with your order number so we can investigate further with the shipping provider.
Order Changes & Cancellation Requests
If you wish to cancel an order, contact us immediately at support@duzam.com. Orders can usually only be stopped before they enter the fulfillment or shipping stage. Once processing has started or the parcel has been dispatched, cancellation is no longer possible, and the item must be handled through our return process after delivery.
Wrong, Missing, or Damaged Packages
We aim to ensure every order arrives in proper condition, but occasional issues may occur during handling or transport. If you receive a damaged item, incorrect product, or incomplete order, please send us clear photos of the issue along with packaging details at support@duzam.com.
Once reviewed, we will take appropriate action, such as sending a replacement or providing a resolution based on the situation.