Key Return Conditions
- Return Window: Items can be sent back within 30 days after delivery.
- Refund Amount: Eligible returns are refunded in full without additional processing deductions.
- Processing Time: Refunds are typically completed within 7 days after we receive and inspect the returned item.
- Return Shipping: Return postage is handled by the customer.
Steps to Start a Return
- Reach Out First: Before sending anything back, contact us at support@duzam.com with your order details and reason for return. Returns sent without prior approval may not be accepted.
- Approval & Instructions: Once your request is reviewed, we will provide the return authorization and shipping instructions.
- Prepare the Item: The product should be returned in its original state, including packaging and tags, and packed securely to avoid damage during transport.
- Send the Package: Ship the item back using your preferred carrier, covering the shipping cost.
Refund Handling
After the returned item arrives and passes inspection, the refund will be issued back to your original payment method. This process is completed within approximately 7 business days, depending on your payment provider.
Product Exchanges
If you prefer a different item instead of a refund, simply email us at support@duzam.com with your order information and the product you would like instead. We’ll guide you through the next steps.
Order Changes & Cancellation Requests
If you wish to cancel an order, contact us immediately at support@duzam.com. Orders can usually only be stopped before they enter the fulfillment or shipping stage. Once processing has started or the parcel has been dispatched, cancellation is no longer possible, and the item must be handled through our return process after delivery.
Wrong, Missing, or Damaged Packages
We aim to ensure every order arrives in proper condition, but occasional issues may occur during handling or transport. If you receive a damaged item, incorrect product, or incomplete order, please send us clear photos of the issue along with packaging details at support@duzam.com.
Once reviewed, we will take appropriate action, such as sending a replacement or providing a resolution based on the situation.
Additional Information
For further clarification on returns, eligibility, or conditions, please refer to our Terms of Service.